{"id":337,"date":"2026-10-23T21:40:27","date_gmt":"2026-10-24T03:40:27","guid":{"rendered":"https:\/\/elproyectodelavanda.com.mx\/politicas-de-venta\/"},"modified":"2026-10-23T21:40:27","modified_gmt":"2026-10-24T03:40:27","slug":"politicas-de-venta","status":"publish","type":"page","link":"https:\/\/elproyectodelavanda.com.mx\/en\/politicas-de-venta\/","title":{"rendered":"Sales Policy"},"content":{"rendered":"<div class=\"vv-prose\">\n\n<p class=\"vv-lead\">This is how we sell, ship and handle every order. If you have questions, email us at <a href=\"mailto:ventas@elproyectodelavanda.com.mx\">ventas@elproyectodelavanda.com.mx<\/a> or message us on WhatsApp at <a href=\"https:\/\/wa.me\/524181870496\">+52 418 187 0496<\/a>, Monday to Saturday, 8:00 am to 3:00 pm (Central Time).<\/p>\n\n<h2>1. Prices<\/h2>\n<ul>\n<li>Prices in the online store are in Mexican pesos for shipping within Mexico and in US dollars for shipping to the United States. Prices in Mexico include VAT. Prices may change without notice; the price you pay is the one shown when you confirm your order.<\/li>\n<li>Our products are handmade: color, scent and finish may vary slightly between batches. We reserve the right to modify some product characteristics.<\/li>\n<li>Promotions and discounts do not apply to essential oils or dried lavender flowers.<\/li>\n<\/ul>\n\n<h2>2. Online orders<\/h2>\n<ul>\n<li>You can pay by card, PayPal or bank transfer. Your order is processed once payment is confirmed; for transfers, once we receive the receipt.<\/li>\n<li>If a product sells out, a payment doesn't go through or your address is missing a detail, we'll contact you by email or WhatsApp to sort it out before shipping.<\/li>\n<li>If you need a Mexican tax invoice (CFDI), send us your tax status certificate, CFDI use and payment method when placing your order.<\/li>\n<\/ul>\n\n<h2>3. Shipping<\/h2>\n<ul>\n<li><strong>Mexico:<\/strong> standard shipping of MX$300 per order and free shipping on orders from MX$2,000.<\/li>\n<li><strong>United States:<\/strong> shipping of US$35 per order and free shipping on orders from US$250. Some products are sold in Mexico only.<\/li>\n<li>Orders leave La Colorada on the Wednesday after payment is confirmed, with our authorized carrier. To protect the products, the carrier repacks them, so delivery takes 3 to 5 business days. We send you the tracking number as soon as the carrier releases it.<\/li>\n<li>We don't offer collect-on-delivery shipping.<\/li>\n<li><strong>Local delivery:<\/strong> every Wednesday we travel to San Miguel de Allende. If you live in the urban area of Dolores Hidalgo or San Miguel de Allende, orders over MX$1,000 are delivered free that day; on any other day local delivery costs MX$350. Arrange it with us via WhatsApp.<\/li>\n<li>Lavender plants are subject to availability and can only be picked up at our facilities.<\/li>\n<\/ul>\n\n<h2>4. Buying in person<\/h2>\n<p>You can buy directly at our facilities in the community of La Colorada, Dolores Hidalgo, Guanajuato, Monday to Saturday, 8:00 am to 3:00 pm, except public holidays. You can also <a href=\"\/en\/recorridos\/\">get to know the project on a tour<\/a>.<\/p>\n\n<h2>5. Special and wholesale orders<\/h2>\n<ul>\n<li>A special order is one that asks for characteristics different from our catalog: weight, cut or scent for soaps; design, custom embroidery or different items for sewn products.<\/li>\n<li>They must be requested 45 days in advance and are confirmed with a 50% deposit once the samples, which are paid for up front, are approved. For recurring orders we sign an agreement with the terms of sale.<\/li>\n<li>For wholesale or special orders, email us at ventas@elproyectodelavanda.com.mx: within 24 business hours you'll receive a quote, with shipping calculated by weight, volume and destination.<\/li>\n<\/ul>\n\n<h2>6. Returns and claims<\/h2>\n<ul>\n<li>Our soaps are made by hand with vegetable oils and no preservatives: their shelf life is 6 months and they should be kept in a cool, dry place. We do not accept soap returns after that period, counted from the order date.<\/li>\n<li>If the box arrives open or damaged, do not accept it and let us know right away with a photo so we can file a claim with the carrier.<\/li>\n<li>If the package arrived in good condition but a product is defective or missing, write to us within 24 hours of delivery, with photos. If we confirm the problem, we'll replace the product at no cost.<\/li>\n<li>If we need to inspect the product, we'll ask you to send it back; you cover the return shipping and, if we confirm the defect, we'll reimburse that cost along with the replacement. If the product does not show the reported defect, we'll let you know and reshipping is at your expense.<\/li>\n<li>If you paid for an order to pick it up yourself, collect it within the following 30 days; after that we cannot guarantee the condition of the products.<\/li>\n<\/ul>\n\n<h2>7. Cancellations<\/h2>\n<ul>\n<li>You can cancel an online order at no cost as long as it hasn't left our facilities; we refund to the same payment method.<\/li>\n<li>You also have 5 business days from receiving your order to revoke the purchase: let us know by email or WhatsApp and return the products unused and in their packaging. Return shipping is at your expense and we refund to the same payment method.<\/li>\n<li>Special and wholesale orders can be canceled free of charge until they are confirmed. Once confirmed or paid, cancellation carries a charge of 20% of the total; the deposit is not refunded, but you can apply it to another order within the following 3 months.<\/li>\n<\/ul>\n\n<p><small>Last updated: October 2026. Villavanda \u00b7 El Proyecto de Lavanda, Calle M\u00e9xico 16, La Colorada, Dolores Hidalgo, Guanajuato, Mexico.<\/small><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>As\u00ed vendemos, enviamos y atendemos cada pedido. Si tienes dudas, escr\u00edbenos a ventas@elproyectodelavanda.com.mx o por WhatsApp al +52 418 187 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-337","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/pages\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":1,"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/pages\/337\/revisions"}],"predecessor-version":[{"id":338,"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/pages\/337\/revisions\/338"}],"wp:attachment":[{"href":"https:\/\/elproyectodelavanda.com.mx\/en\/wp-json\/wp\/v2\/media?parent=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}